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Home > Training > When Emotions Rise

Managers are often experts on the “technical” side of their work – understanding what needs to be done and how to do it. They are also pressured to keep their teams on task. However, they may have little to no previous experience or training on the “human side” of their work: keeping people motivated, defusing interpersonal conflict on teams, etc.

A major “human” factor in the workplace is painful emotions. Emotions can escalate under pressure, potentially damaging team relationships and reducing productivity.  This workshop applies insights from the human services field to help managers improve their comfort level and competence in dealing with strong emotions on their teams (during conflict, supervisory meetings, times of change, etc.).

At the end of this session, attendees will be able to:

1.    Understand the unmet needs that fuel painful and powerful emotions;

2.    Apply simple but effective communication strategies to sooth another person and help them bring their emotions under control;

3.    Find research-based ways to promote positive emotions on teams as a protective buffer against workplace conflict and stress.